- What's the lead time/ delivery time after order is paid?
為了提供更好更優惠的價格, 我們與台灣, 大陸, 北美的工廠, 經銷合作出貨. 一般下單後會於1-2個工作天出貨. 視地區而定運送時間為7-45天. 照經驗北美/歐洲/台灣平均約2-3週.
Lighting.life works with warehouses and manufacturers in US, Taiwan and China for the fastest order fulfillment. Purchased goods shall be delivered within 1-2 business days after order is confirmed. The delivery time to Europe, North America, Taiwan may take up to 45 days. However the average delivery to those locations is about 2 weeks based on our past experience. Please note the delivery time may differ with different warehouses and countries. Please refer to Delivery & Refund
- What's the purchasing procedure?
與大部分的網路商店類似, 1. 選擇您需要的產品, 2. Add to Cart & 確認訂單 3.填入寄送資料 4. 放輕鬆, 產品會到你家門口.
Similar to most other online stores, 1. Choose your item 2. Add to cart & confirm order 3. Fill up the delivery form 4. Sit back and relax. The item will be delivered to your front door
- Do you ship to other countries?
美國, 俄羅斯, 西班牙, 法國, 英國, 巴西, 以色列, 荷蘭, 加拿大, 義大利, 智利, 烏克蘭, 波蘭, 澳洲, 德國, 比利時, 台灣(部分商品).
For countries listed below, we usually provide free shipping with average shipping time 10-20 days.
US, Russia, Spain, France, UK, Brazil, Israel, Netherlands, Canada, Italy, Chile, Ukraine, Poland, Australia, Germany, Belgium, Taiwan
For other countries, some extra shipping charges may or may not apply. We shall strive to provide better delivery services to more countries.
- Can we pay when order arrives? (Taiwan only)
We are now confirming with a few payment gateway companies in Taiwan in order to provide the service. We hope we can provide the service very soon.
- 請問不同產品是否一起到貨, 或是分開到貨?
- If we purchase different items, do they arrive together? or separately?
為提供最好的服務, 大部份產品為工廠直送, 如遇到不同廠商之產品, 我們會分開到貨.
For better price and faster delivery, items are usually shipped directly from factory or different warehouses. If purchased items are from different warehouses/factories, the items may be shipped separately.
- What's the currency when billed on credit card?
我們使用世界最大金流PAYPAL服務. 如您無PAYPAL帳號且用信用卡直接刷卡付款, 刷卡幣別將為美金. 網站上的幣別轉換為參考用途 (依當天銀行公告匯率轉換).
We use the most renowned payment gateway PAYPAL for our primary payment system. If you use credit card for payment without PAYPAL account, the credit card may be charged with USD. The currency exchange system on our site is for reference only (exchange rate on our website is according to the rate announced by the central bank on the purchasing day, hence should not lead to much difference).
- What guarantee do you provide?
- 電壓是110V 還是220V?
- 110V or 220V?
依不同國家而定, 台灣住家一般使用110V, 商用則有些為220V. 歐洲一般為220-240V, 北美為120V, 有些商用則為247V. 請務必確認使用電壓並再購買商品時選擇正確的電壓. 如無此選項或是有所疑問, 可在確認單時附註您的電壓. 一般工作電壓取決於使用光源, 部分產品不含光源則無需選擇電壓.
Depending on different countries, different electricity voltages may apply. Taiwan in general uses 110V while some commercial/ industrial applications may require 220V. European countries generally use 220-240V. For North America, 120V is widely used while some industrial/ commercial applications may require 247V. Please make sure what voltage you need when selecting products. If you are not sure if you choose the right voltage, you may remark your requested working voltage when confirming the product as we may adjust the product for you. For some items without light bulbs, you may not need to select voltages because the working voltage is up to the bulbs.
- How to return defective product/ refund?